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FAQs

What type of payments do you accept?

We accept the following payment cards: Visa, Mastercard, JCB, Discover, American Express, Diners Club, Elo Hypercard, PayPal, Boleto, Santander, and all payments will be handled by Shopify.

  

How to choose the best size for me?

We have a size guide for each product and guidelines for how to measure your bust, waist, and hip. We highly recommend you reference our Size Guide before placing an order since product sizes are various.

 

Care Instructions

We always suggest hand washing your lingerie. But we understand that machine wash is convenient.  When washing bras in a washing machine, you need to remember to wash on gentle cold water, making sure you’ve hooked your bra together, and always use a mesh lingerie bag to protect your bras from harm, and the same goes for your panty.

 

When will my order ship?

Once you've placed your order, you are going to receive an Order Confirmation email, which will contain your order number. Orders are typically processed within 2-3 business days (Weekends and U.S. Holidays are excluded). You will also receive a second email with a tracking number once your order has been shipped. 

Any back-ordered or canceled items will be included in a separate email. If you did not receive an Order Confirmation Email, please contact us at myorder@pillsnpoison.com.

 

How to track my shipped order?

Once your package has been shipped, you will receive an email confirmation with a tracking number for your item(s), click on the tracking link to check the status. You will also find your order details and tracking information within your account. Please note it can take up to 2-3 days for tracking updates to appear. If you have any questions, contact us at tracking@pillsnpoison.com.

 

What if I received a wrong or missing item from my order?

We try our best to avoid this by double-checking every package before ship, but if it does happen to you (our apologies) contact us within 14 days of receipt at myorder@pillsnpoison.com. We will resolve this for you as soon as possible. 

 

What if I received a damaged item?

We try our best to avoid this by double-checking every package before shipping. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us at myorder@pillsnpoison.com with:

    - Your order number.

    - A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

 

Can I change or cancel my order?

Once an order has been placed, we are not able to make any changes. But you can request to cancel your order in order to place a new order with any changes you need. 

To request a cancellation of your order, please contact us at myorder@pillsnpoison.com ASAP with your order number in the email. We will attempt to help you cancel your order before it ships, however, once your order shipped we cannot cancel it at that time.

 

What if my package is lost?

We suggest that you wait for a couple of days as we find that sometimes packages may accidentally be scanned as “Delivered” while the pages are still being delivered. If you have not received your order after that, please contact us at myorder@pillsnpoison.com.


*Please note: If a package has been delivered to the correct shipping address that was on the order. We are not responsible for those lost or stolen packages.

 

Can I return an item?

Please refer to the Refund and Return Policy for more information.

 

Where do we deliver to?

We currently deliver exclusively to the U.S.A.

 

How long can take to receive my order?

U.S orders will be shipped via USPS & FedEx. 

Average transit times to the United States from our domestic warehouse: 2-5 Business days. Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 10 - 20 Business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. Please refer to Shipping Policy for more information.

 

Will there be any delays with shipping, returns, or exchanges?

Due to COVID-19, our third-party shipping carriers continue to experience challenges. So you may experience a delay in receiving your order. Our apologize for your inconvenient. Unfortunately, this is out of our control, but we will do our best to hand over to our carriers ASAP.

You can always track your package using the link provided in your shipping confirmation email. If you did not receive an Order Confirmation Email, please contact us at myorder@pillsnpoison.com.

 

I have a question that wasn't answered, can you please help?

If we still haven't managed to answer your question please feel free to contact us customerservice@pillsnpoison.com and we will do our best to reply within 24 hours :)